Today’s customers want support on all digital channels – website, social media, voice, and applications. And organizations need to have a contact center that goes beyond calls. For an elevated customer experience, enterprises need to know the customers and when to engage. With our AI and automation capabilities, customers can improve agent productivity, increase first-call resolution rate, and improve CSAT and ESAT.

Empower your agents to provide digital-first customer service– anywhere, anytime

Omnichannel customer engagement

Be where your customers are. Give your customers the easiest, frictionless communication channels they prefer. Straviso’s Contact Center Cloud is an all-in-one suite of digital capabilities — enhanced with chatbots and predictive artificial intelligence (AI), that lets your employees and customers engage in seamless communication across voice and digital channels anywhere, anytime.

Seamless integrations with third party systems

Integrate your mission-critical applications with third-party systems – workforce management systems, CRM, SAP, collaboration tools like MS Team, Zoom.

Deliver superior customer self-service

Deliver excellent customer experiences by simplifying and personalizing engagements. Our conversational AI bots for voice chat interact with customers for a unified experience. Bots eliminate blind transfers by collecting information upfront, empowering agents to deliver more personalized service.

Make data-driven decisions with CX analytics

Make every interaction count. Deliver customer service excellence using our AI models purpose-built for CX to analyze every second of every conversation. With intuitive dashboards and performance analytics, supervisors can analyze average wait times and get insights to boost first contact resolution, agent efficiency, and more.