The insurance industry covers a wide spectrum of policy types, ranging from commercial to personal plans. Although the policy types differ, they are governed by many manual processes and procedures required to create new policies or process a claim.
Using AI-powered solutions and automation, StraViso streamlines the manual processes and automatically requests needed documents to eliminate potential bottlenecks. To keep your customers updated, our communications platforms provide timely, relevant and personalized information.
5x
Improved routine
operations
35%
Improved case
acceptance
75%
Automation of
customer inquiries
Underwriters leverage AI/ML systems to provide actionable insights derived from risk predictions on various data assets, from third-party data to publicly available datasets.
AI-powered underwriting algorithms can identify risk factors and predict future claims by analyzing vast amounts of data, including customer data, claims history, and other information. With more accurate underwriting, insurers can price policies more accurately, reducing the risk of financial losses due to underpriced policies.
Policyholders want quick and easy access to account information, coverage options, or to make a payment. Using the self-service portal, customers get personalized service in a fraction of the time and cost of using a voice system. They can access the portal anytime, anywhere, using their cell phone or the web.
Claims adjusters spend the majority of their day in the field handling customer appointments. Our intelligent field service solution provides them with a seamless connection to the office network right from their mobile phone. They have immediate access to customer information, scheduling, claim details, a forms library, picture or video capability and a two-way communications channel.
StraViso’s AI-driven chatbots and virtual assistants offer round-the-clock customer support, addressing inquiries and assisting with claims. Leveraging natural language processing (NLP), these bots precisely comprehend and respond to customer queries, ensuring a smooth and responsive customer experience.
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