One of the major concerns of a contact center is the amount of time agents spend toggling through different applications to find the right information for the customer. On average, one-fourth of an agent’s working hour is spent searching and securing relevant information to lead a contextual call.

When a customer calls, an agent should know and have access to their details on a single screen – which includes the basic information about the customer, their recent purchase, the issue they have been facing, who they talked to the last time, and the resolution status.

Exceptional customer experience is only possible when your agents have appropriate tools and relevant information.

StraViso’s OmniDesk is an intuitive and well-managed desktop platform offering reliable, well-organized information and identification, all at one place, such as outage, assets tracking updates, billing details, etc. OmniDesk eliminates excessive search time required to locate various customer data points, minimizing the complexity associated with the front office/back office technology and application landscape, resulting in a streamlined, efficient work environment.