Digital Move Enablement

Never Lose a Mover Again.
Turn Every Move Into a Retained Subscription.

Fiber providers cancel-and-rebill when a customer moves. The call costs $6.55 and the customer starts shopping competitors. StraViso does it digitally, on the same account, for $3.42 — and the customer stays.

Ask Us for the Mover Case Study Book a 20-Min Walkthrough

$6.55

Cost per call when a mover is shunted to a human agent

$3.42

StraViso cost per digital move transaction

~48%

Lower cost-to-serve per mover, every month

6 wks

From scope to production — not a 2-year IT build

The Mover Problem

When a Customer Moves, Your Billing System Forces a Goodbye.

Billing systems require an active service to function. When a customer, for example, moves from 1 Elm Street to 10 Elm Street, the ‘move’ is processed as a cancellation and a new account creation. This complexity makes self-service unreliable, pushing every move to a human agent. That handoff creates friction at a critical moment, when customers are most likely to explore alternatives. In effect, every cancellation becomes an opportunity to churn.

Today’s Reality

Cancel. Rebill. Hope They Come Back.

The agent creates a cancellation confirmation. A new account has to be opened at the new address. Promo pricing resets. Installation rolls as a net-new. Somewhere in that friction, the customer finds a competitor ad — and you just paid to lose them.

$6.55 per call · and a silently churned subscriber

With StraViso

One Account. One Click. One Retained Customer.

The authenticated customer lands on a branded micro-site, sees fiber availability at the new address, picks a plan, and submits. The same account stays alive end-to-end — no cancel, no rebill, no human in the loop. The mover never leaves the funnel.

$3.42 per transaction · subscriber retained

The Digital Move Flow

Seven Steps. Zero Cancellations. One Retained Account.

A branded micro-site picks up the authenticated customer and orchestrates every downstream system so the move completes without ever breaking the account.

👤

Authenticated
Customer

Mover arrives on a branded micro-site, already signed in

→

🏠

Serviceability
Check

API confirms fiber availability at the new address in real time

→

📋

Plan Catalog
Shown

Eligible plans and pricing surface instantly, no agent needed

→

✓

Submit via
Integration Gateway

One-click submit routes through the orchestration layer

→

⚙

Order
Concierge

Order is staged, validated, and scheduled across systems

→

🔄

MNP
Orchestrator

Move, Number, and Provisioning events fire end-to-end

→

★

Same Account
Retained

No cancel, no rebill, no human — the customer stays

The Mover Case Study

Self-Funded Out of Marketing Budget. Outperformed a $27.4M IT Bid.

StraViso runs the digital mover flow for a giant U.S. telecom at roughly 10,000 moves per month. The day the competing systems-integrator + internal IT build finally went live, it crashed — and the carrier diverted traffic back to StraViso, which never went down. CMO self-funded it. CIO didn’t need to sign off.

~10,000

Moves per month, in production

$27.4M → $7.2M

Competing IT bid, negotiated down after StraViso

100%

Uptime — while the competing build crashed on launch

6 weeks

Scope to production deployment

Time to Production — Side by Side

StraViso

6 weeks

IT + SI Build

~2 years

Built for the Teams That Own the Retention Number.

Digital Move Enablement is self-funded out of marketing. No IT approval required. No capex cycle. No capability debate.

CMO

Owns retention budget and the mover experience. This is a marketing-funded build that ships in 6 weeks and starts saving cost-per-call in the first billing cycle.

CRO

Owns the subscriber number. Every mover retained is one fewer re-acquisition at full CAC — and one fewer cancelled account showing up in the churn report next quarter.

Frequently Asked Questions

We don’t have budget for a new platform right now.

Digital Move Enablement is self-funded out of marketing budget — exactly how it launched at a giant U.S. telecom. The cost delta between a $6.55 human call and a $3.42 StraViso transaction pays for the build in the first billing cycle. You do not need a capex cycle, a CIO sign-off, or a platform purchase.

We’re in the middle of a transformation. We can’t add another initiative.

That is exactly why StraViso exists. We deploy alongside your transformation, not inside it. Zero stack disruption. No IT bandwidth required beyond week-one scoping. Your roadmap continues uninterrupted while movers start getting retained immediately.

We have too much invested in our legacy CRM, order management, and billing systems.

StraViso sits on top of your existing stack via 100+ prebuilt connector libraries — it does not replace them. The Integration Gateway, Order Concierge, and MNP Orchestrator plug into what you already own. No rip-and-replace, ever.

How much effort does this require from our side?

Engineering involvement is limited to scoping in week one. After that, StraViso handles design, deployment, and integration. The production reference at a giant U.S. telecom went from scope to production in six weeks with minimal internal overhead.

Can we see a reference customer before signing?

Yes. Retired telecom executives who ran the Digital Move Enablement program at a giant U.S. telecom will take your reference call directly. Ask us for the mover case study and we will arrange it.

Are you cloud native and enterprise secure?

Yes. SOC 2 Type II certified. AES-256 encryption at rest. TLS 1.2+ in transit. MFA/MDM support. Quarterly pen testing. EU data residency available.

What is your largest implementation?

StraViso is running Digital Move Enablement at a Tier-1 U.S. carrier at roughly 10,000 moves/month, and has scaled orchestration workloads to tens of thousands of concurrent field and customer users. Reference customers and case studies available on request.

What is your typical time to market?

Six weeks to production for Digital Move Enablement. This is not a hypothetical — it is the live timeline at a giant U.S. telecom, during which a competing $27.4M internal build was still in design.

Stop Cancelling. Start Retaining.

Every Mover You Lose Today Costs You Twice — The Call, Then the CAC to Win Them Back.

In a 20-minute walkthrough, we will show you the live mover flow running at a giant U.S. telecom, the unit economics, and what a 6-week rollout on your brand would look like.