Fiber providers cancel-and-rebill when a customer moves. The call costs $6-9 and the customer starts shopping competitors. StraViso does it digitally, on the same account, for $3.42 — and the customer stays.
Billing systems require an active service to function. When a customer, for example, moves from 1 Elm Street to 10 Elm Street, the ‘move’ is processed as a cancellation and a new account creation. This complexity makes self-service unreliable, pushing every move to a human agent. That handoff creates friction at a critical moment, when customers are most likely to explore alternatives. In effect, every cancellation becomes an opportunity to churn.
Digital account migration through cancellation introduces unnecessary churn risk, as customers are under no obligation to repurchase the service
The authenticated customer lands on a branded micro-site, sees fiber availability at the new address, picks a plan, and submits. The same account stays alive end-to-end — no cancel, no rebill, no human in the loop. The mover never leaves the funnel.
A branded micro-site picks up the authenticated customer and orchestrates every downstream system so the move completes without ever breaking the account.
StraViso runs the digital mover flow for a giant U.S. telecom at roughly 10,000 moves per month. The day the competing systems-integrator + internal IT build finally went live, it crashed — and the carrier diverted traffic back to StraViso, which never went down. CMO self-funded it. CIO didn’t need to sign off.
Digital Move Enablement is self-funded out of marketing. No IT approval required. No capex cycle. No capability debate.
Owns retention budget and the mover experience. This is a marketing-funded build that ships in 6 weeks and starts saving cost-per-call in the first billing cycle.
Owns the subscriber number. Every mover retained is one fewer re-acquisition at full CAC — and one fewer cancelled account showing up in the churn report next quarter.
In a 20-minute walkthrough, we will show you the live mover flow running at a giant U.S. telecom, the unit economics, and what a 6-week rollout on your brand would look like.
No IT approval required. Marketing self-funds this.
Copyright © 2026 StraViso.com All rights reserved.
