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AI-Powered Field Service Intelligence

Electric Distribution · Gas T&D · Water Utilities

Dispatch Smarter.
Restore Faster.
Never Go Dark.

StraViso's FieldCloud transforms utility field operations — from storm-restoration coordination to everyday crew scheduling — with AI that thinks, routes, and adapts in real time.

$11.5B
FSM Market by 2030
11.4%
Market CAGR 2024–2030
30%
CSAT lift with proactive comms
50%
Workforce retiring in 10 yrs

The Challenge Isn't Workforce Size —
It's Workforce Orchestration

Utilities face growing demands from infrastructure modernization, regulatory commitments, and workforce attrition. Hiring alone cannot close the gap.

Field teams must manage complex work across large service territories, yet legacy dispatch systems struggle to optimize skills, schedules, routes, and real-time conditions.

The result is lower productivity and slower response. Intelligent automation enables utilities to maximize workforce effectiveness and maintain resilient field operations at scale.

Storm Dispatch Chaos

Manual crew coordination during outage events causes delays, duplicated routes, and missed restoration windows — all under regulatory scrutiny.

4.2×
longer MTTR without
AI-coordinated dispatch
Skills-Job Mismatch

Wrong-certified technician dispatched to specialized gas or high-voltage work means repeat visits, safety incidents, and compliance risk.

28%
of field visits are
repeat dispatches industry-wide
Dead-Zone Blind Spots

Field teams lose connectivity in rural service corridors, underground vaults, and remote substations — stopping work order updates and real-time coordination.

61%
of utility service territory
has spotty or no coverage

How StraViso Improves
Utility Field Operations

A platform built to recover lost minutes across every work order — driving measurable productivity, safety, and compliance outcomes at scale.

AI-Powered Scheduling & Routing
Automatically assigns the right crew to the right job, reducing travel time and improving daily productivity.
Skills & Proximity Matching
Matches work orders with the closest qualified technician to increase first-time completion rates.
Storm & Restoration Coordination
Orchestrates internal crews, contractors, and emergency response teams from a single operational platform.
Works Without Network Connectivity
Enables uninterrupted field execution in remote locations through offline-first operational continuity.
70–80% Faster Workforce Readiness
Reduces technician time-to-tenure from 120–180 days to approximately 30 days through guided workflows.
Compliance by Design
Embedded safety, regulatory, and operational controls help crews perform work correctly every time.
Fewer Field Damages & Rework
Guided execution minimizes mistakes commonly associated with new or less-experienced technicians.
Smarter Dispatch Operations
Eliminates information gaps with enriched work-site intelligence, reducing walk-backs and repeat visits.
Improved Crew Safety
Geofencing, location awareness, and in-job guidance help enforce safe work practices in the field.
20% Operational Efficiency Target
StraViso focuses on recovering lost minutes across every work order, driving measurable productivity gains at scale.

Built for Three Verticals.
One Platform to Run Them All.

Electric distribution and gas T&D are the nearest-neighbor entry point — same field, crew, and work-order DNA as telecom. Water follows with the same platform, tighter budget cycles.

Priority Segment
Electric Distribution

The highest-fit segment for StraViso. Outage management, storm restoration, and substation maintenance all require the same AI scheduling and routing capabilities powering our telecom outside-plant operations.

  • Storm restoration multi-crew coordination
  • NERC-compliant geofenced work order gating
  • High-voltage certification matching
  • Mutual aid crew blending during major events
Explore Electric Use Cases
Priority Segment
Gas T&D

Gas transmission and distribution combines high safety stakes with complex inspection cycles. StraViso's geofencing, certification enforcement, and lone-worker safety features are purpose-built for this environment.

  • Class-location and atmospheric corrosion scheduling
  • DOT and PHMSA work order compliance tracking
  • Leak response dispatch with priority override
  • Lone-worker check-in and emergency escalation
Explore Gas T&D Use Cases
Fast Follow
Water Utilities

Water utilities share the same field operations DNA — dispersed crews, aging infrastructure, regulatory SLA requirements — with tighter capital budgets that make AI efficiency gains even more compelling to the C-suite.

  • Main break emergency dispatch and isolation
  • Meter reading and AMI field support scheduling
  • EPA and state regulatory reporting automation
  • Non-revenue water investigation crew routing
Explore Water Use Cases

From Work Order to
Resolved in Five Steps

How StraViso orchestrates a utility field job — from creation to completion — with AI running every handoff.

Step 01
Work Order Created

OMS / CIS / GIS alert generates a prioritized work order with asset type, location, and required certifications.

Step 02
Smart Assignment

AI matches the nearest qualified technician by skill, proximity, and current workload in seconds.

Step 03
Route & Geofence

Optimized route dispatched to tech's mobile device. Geofence gates work order unlock until on-site.

Step 04
ABTR Branches

As the tech works, ABTR adapts the task sequence in real time — no dispatcher intervention needed.

Step 05
Closed & Synced

Job completed and synced — even from offline — with full data flowing to CIS/OMS and regulatory reports.

Five Core Capabilities.
One Intelligent Platform.

StraViso's FieldCloud is a direct lift for utility field operations — AI-native, offline-resilient, and purpose-built for the complexity of electric, gas, and water service delivery.

01 / 05
Smart Assignment AI Skills & Proximity Matching

Automatically matches every work order to the right technician — by certification, skill level, current location, and load — before human dispatchers even open the queue.

  • Certification & license validation per work order type
  • Real-time proximity scoring across active crews
  • Workload balancing and fatigue-hour guardrails
  • Blended crew coordination for contract + staff technicians
  • Automated escalation when no qualified tech is nearby
Direct lift from TechX / FieldCloud
02 / 05
Route Optimization Dynamic Multi-Stop Routing

Continuous route recalculation as conditions shift — new outages, traffic, crew re-assignments, and emergency priority overrides. Saves thousands of truck-roll miles per year.

  • Real-time traffic and incident-aware rerouting
  • Multi-stop sequencing with priority override logic
  • Territory clustering to minimize drive time between jobs
  • Storm-mode routing with mutual aid crew integration
  • Fuel & emissions optimization reporting
AI Scheduling & Routing Engine
03 / 05
Geofencing & Safety Location-Aware Job Control

Enforce safety zones, permit areas, and hazardous-site boundaries automatically. Geofencing triggers work order unlock only when a certified tech is physically on-site.

  • Work order gate: unlock only on-site and in-zone
  • Hazardous area boundary alerts and hard stops
  • Lone-worker check-in with automated escalation
  • Regulatory permit zone enforcement
  • Supervisor real-time crew location dashboard
OSHA & NERC compliance-ready
04 / 05
Always On · Local Mode Offline-Resilient Field Execution

Field operations don't pause when the network does. StraViso's Local Mode keeps technicians fully operational — even in underground vaults, rural dead zones, and storm-damaged corridors.

  • Full work order access and completion in offline state
  • Automatic background sync when connectivity resumes
  • Offline map tiles for GPS navigation without signal
  • Local safety checklist and geofence enforcement
  • Zero-data-loss architecture with conflict resolution
Critical for storm & outage response
05 / 05
ABTR Engine Activity Based Time Reporting

Utility techs perform multiple activities during a work order, like safety checks, asset validation, field testing and documentation. ABTR captures time spent on each activity, providing visibility for productivity, costing, and workforce optimization.

  • Track time by individual activity
  • Standardize reporting across crews
  • Identify productivity improvement opportunities
  • Improve labor costing and compliance reporting
  • Optimize workforce planning and utilization
Workforce visibility & optimization

Results That Move the
Needle at the Board Level

StraViso's AI field operations platform delivers measurable outcomes across the metrics that matter most to utility executives, regulators, and operations teams.

35%
Faster MTTRMean time to restore during outage events
28%
Fewer Truck RollsReduced repeat and unnecessary dispatches
+30%
CSAT ImprovementFrom proactive outage & service comms
40%
Dispatcher EfficiencyReduction in manual dispatch touchpoints via ABTR

See StraViso FieldCloud
in Your Utility Environment

Join electric, gas, and water utilities moving from legacy dispatch to AI-orchestrated field operations. Our team will show you a live demo mapped to your specific operational environment — storm restoration, routine maintenance, or both.

Request a Live Demo
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