StraViso's AI-native orchestration closes the gap between your CIS, MDMS, and ERP — turning every billing exception, move-in/out event, and collections trigger into a tracked, documented action. Automatically.
The Problem
Every unmatched meter read, every stalled move-in order, every manually worked billing exception is money walking out the door.
Billing exceptions that require a human to cross three systems take days, not minutes. The gap between meter data and invoice is where revenue disappears first.
Avg. 10–15 hrs/cycle manual effortDelayed account transitions mean unbilled days, deposit errors, and customer complaints — a compounding revenue and CX problem that scales with your customer count.
First bill delays up to 45 daysGeneric dunning sequences treat every past-due account the same, burning customer relationships and driving avoidable churn while high-probability payers slip through.
ML targeting lifts collections 50%+For a large utility, billing inaccuracies, unbilled consumption, and unrecovered deposits quietly compound to hundreds of millions per year — largely invisible without cross-system analytics.
$100M+ annual leakage (AWWA)Low-income assistance programs, LIHEAP matching, and rate-case discounts require proactive enrollment outreach — but most utilities still rely on inbound calls and paper forms.
CX churn risk: high-value segmentWithout a unified action log across billing, collections, and field events, rate-case and regulatory reporting requires expensive manual assembly — and creates audit risk at every reconciliation cycle.
Regulatory reporting burden: growingThe StraViso Approach
StraViso doesn't replace your CIS, MDMS, or ERP. It sits above them as it is over-the-top layer — detecting exceptions, routing actions, dispatching work, and closing the loop with a full audit trail.
Automated triage and resolution of billing exceptions across CIS, MDMS, and ERP — without a human touching each ticket. Exceptions that used to sit in a queue for days close in hours.
Every account transition triggers an orchestrated sequence: meter verification, deposit logic, first-bill timing, and field service scheduling — coordinated, not clicked through.
Propensity models score every past-due account and route the right intervention — payment plan offer, affordability enrollment, or escalation — improving collections rates by 50%+ while protecting customer relationships.
Back-office automation is the foundation layer — once billing and collections are orchestrated, field dispatch and CX workflows connect to the same event stream. One platform, no re-architecture.
By Segment
Electric distribution, gas T&D, and water utilities each face the same underlying challenge: back-office workflows that span systems no single team owns. StraViso delivers the same orchestration layer to all three.
How We Deploy — The Over-The-Top Approach
StraViso's deployment model is designed for enterprise utility environments,
no rip-and-replace, no multi-year integration project.
We map your CIS, MDMS, and ERP data flows to pinpoint where exceptions, delays, and manual effort are costing the most.
StraViso connects above your existing systems via APIs — no replacement, no disruption. First workflow live in weeks.
Collections scoring, exception classification, and routing logic tune to your customer base and operational patterns.
Once billing is automated, field dispatch, CX, and service assurance connect to the same event stream — no new architecture required.
Talk to a StraViso utility specialist about where billing exceptions, collections gaps, and manual reconciliation cycles are costing your organization the most — and how fast we can close them.
No commitment required. We'll map the highest-value use case for your environment in the first call.
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