Working-Service Conflict Resolution & Digital Win-Back

Stop Losing Subscribers to Stuck Accounts and Missed Goodbye Moments.

When the old subscriber’s service is still stuck active, or the new one is walking out the door, StraViso Verify and Ops Cloud clear the conflict in 12 seconds and turn the leaver into a 90-day win-back — all from a chat thread.

Show Us Your Active-House Queue Book a 20-Min Walkthrough

12 sec

Document verification — lease, utility bill, or driver’s license

~100%

Win-back propensity when fiber is available at the leaver’s new address

7¢ → $1.25

Verify cost vs. billable customer charge — margin every carrier can see

6 wks

Ops Cloud scope to production deployment

The Mover Problem

Two Customers. One Address. Three Days of Back-and-Forth.

Customer A moves out, but the provisioning system still shows his service as active at the address. Customer B tries to move in, and the system blocks the order. Every carrier has this — it is called a working-service or active-house conflict. Today the fix is a three-day back-and-forth: manual texts to Customer A, manual proof-of-occupancy for Customer B, and human agents chasing both. Meanwhile, Customer A quietly cancels and Customer B starts shopping competitors.

Today’s Reality

Manual Chase. Human Agents. Three-Day Resolution.

Agents text both customers. Customer B uploads a lease — maybe. Customer A never replies. A supervisor scrolls through scans. The order sits in a queue while the new subscriber shops alternatives and the old subscriber is never asked if they’d come back.

~3 days per conflict · two subscribers at risk

With StraViso

Auto-Triggered Chat. Verified in Seconds. Both Customers Saved.

Ops Cloud texts Customer B a secure link. StraViso Verify runs NLP + AI on a lease, utility bill, or driver’s license — confirming name, address, and document freshness. The conflict closes. In parallel, Customer A gets a digital goodbye that becomes a win-back offer.

12 sec per conflict · both subscribers retained

The Dual-Track Flow

Two Flows Running in Parallel. Zero Human Agents Required.

When a conflict hits, StraViso runs two flows simultaneously — one to verify the mover-in, one to win back the mover-out. Both close inside the same chat window.

Track 1 — Conflict Resolution (Customer B)

⚡

Conflict
Detected

Provisioning system flags active service at the new subscriber’s address

→

💬

Secure
Chat Sent

Ops Cloud texts Customer B a secure upload link

→

📄

Document
Uploaded

Lease, utility bill, or driver’s license submitted from phone

→

🔍

AI Verify
in 12 Sec

NLP + AI confirms name, address, and document freshness

→

✓

Order
Unblocked

Conflict closed, installation scheduled — no agent touched it

Track 2 — Digital Win-Back (Customer A)

👋

Leaver
Texted

‘Sorry to see you go’ message opens the door

→

🏡

New Address
Captured

Customer shares their new address in the chat thread

→

📡

Serviceability
Check

API confirms whether fiber reaches the new location

→

🎁

90-Day Offer
Made

3-month discount retention package sent inside the chat

→

★

Win-Back
Booked

Customer re-signs on the spot when service is available

Why Language Matters

“Retention” Is Not “Win-Back.” Your CFO Already Knows the Difference.

Retention

“I asked you to stay.” Soft metric. Lives in a marketing dashboard. Doesn’t move bonus math.

Win-Back

“I lost a subscriber and brought them back.” Line item on the CFO’s report. Directly tied to the CRO’s bonus.

StraViso Verify + Ops Cloud

Every Check Logged and Timestamped. Every Conflict Closed in Seconds.

StraViso Verify is in production at a giant U.S. telecom, plugged into a government-grade identity verification service out of Israel. The carrier treats the verification output as a system of record — every check logged, every document timestamped. Ops Cloud delivered to production in six weeks.

12 sec

AI verification time per document

7¢

Cost per verification transaction

$1.25

Customer charge per verification — built-in margin

6 weeks

Ops Cloud scope to production timeline

Built for the Execs Whose Bonus Moves on the Subscriber Line.

Every carrier has an active-house queue. Every carrier has leavers who never got asked to come back. Win-back shows up on the annual report — or it doesn’t.

CFO

Owns the ‘subscribers lost’ line item on the annual report. Win-back is how that number gets closed out before it hits the board. Verify margin (7¢ → $1.25) is visible from the first invoice.

CRO

Owns the bonus tied to subscriber count. Every leaver you win back is a subscriber you don’t have to re-acquire at full CAC — and it shows up in the same quarter you book it.

Contact Center Ops

Owns agent time and queue length. Every active-house conflict resolved in a chat thread is an agent-hour returned — and a three-day handoff compressed into seconds.

Frequently Asked Questions

We don’t have budget for a new platform right now.

StraViso Verify is not a new platform purchase. It is a transaction-priced service — 7¢ in, $1.25 out — with margin visible from the first invoice. Ops Cloud sits on top of your existing stack. The business case self-funds from the verification margin and the first month of win-back bookings.

We’re in the middle of a transformation. We can’t add another initiative.

That is exactly why StraViso exists. We deploy alongside your transformation, not inside it. Zero stack disruption. No IT bandwidth required beyond week-one scoping. Your roadmap continues uninterrupted while active-house conflicts start clearing in seconds.

We have too much invested in our legacy CRM, provisioning, and billing systems.

StraViso sits on top of your existing stack via 100+ prebuilt connector libraries — it does not replace them. Ops Cloud and Verify plug into what you already own for provisioning, order management, and identity. No rip-and-replace, ever.

How much effort does this require from our side?

Engineering involvement is limited to scoping in week one. After that, StraViso handles design, deployment, and integration. Ops Cloud goes from scope to production in six weeks with minimal internal overhead.

Is the verification output audit-grade?

Yes. StraViso Verify plugs into a government-grade identity verification service and every check is logged and timestamped. Our Tier-1 carrier reference treats the verification output as a system of record. Full audit trail available on demand.

Are you cloud native and enterprise secure?

Yes. SOC 2 Type II certified. AES-256 encryption at rest. TLS 1.2+ in transit. MFA/MDM support. Quarterly pen testing. EU data residency available.

Can we see a reference customer before signing?

Yes. Retired telecom executives who ran the Conflict Resolution and Digital Win-Back program at a giant U.S. telecom will take your reference call directly. Ask us for the case study and we will arrange it.

What is your typical time to market?

Six weeks to production for Ops Cloud. StraViso Verify is even faster — transaction-priced, so you can start verifying the day the connector is live. Win-back offers can begin in the first chat thread after deployment.

Close the Conflict. Keep the Customer.

Show Us Your Active-House Queue — We’ll Tell You What 10% Win-Back Looks Like for Your Bonus Year.

In a 20-minute walkthrough, we will show you StraViso Verify running live, the dual-track Ops Cloud flow, and the unit economics behind a 6-week rollout on your brand.